FAQ

HOW DO I BUY AT INDIANDCOLD.COM?

1.   Choose the category (garment type).

2.   Display the article(s) that interest you. With a click you will enter the article data sheet where you will see photographs, colours, available sizes, the price and other details.

3.   Select the colour and size and add to the shopping cart. Next, you can choose to keep buying or place the order.

** If you have a customer account (or want to create one), remember to log in before proceeding to the payment of the order so that the purchase is registered in the "my orders" panel.

4.   If you want to continue buying, repeat the process but if you want to place the order you can process it as a guest or register yourself as user.Once you have entered your personal data, check that it is correct and press “pay” to complete the payment.

6.   You will receive an “order receipt” confirmation email.

7.   Once the order has been sent you will receive a “delivery confirmation” email with the tracking number.

IN HOW MANY LANGUAGES CAN I BROWSE THE WEBSITE?

Spanish, English and French.

IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION IN MY EMAIL WITH THE INDIANDCOLD.COM'S LATEST NOVELTIES AND OFFERS?

You can subscribe to our newsletter by entering your email in the Newsletter section on the website. You will receive the latest novelties, lookbooks, promotions and events of indiandcold.com. There’s no need to be registered as a client to be subscribed to our newsletter.

WILL I RECEIVE THE SAME ARTICLE I SEE IN THE PHOTO?

Yes, except for articles with handcrafted processes in which there may be a minimal difference in the finish.

I LIKE AN ARTICLE THAT IS NOT AVAILABLE IN MY SIZE. ARE YOU GOING TO STOCK IT AGAIN?

You can subscribe to the availability alert directly on the product page for customer returns. You can also send us an email at hola@indiandcold.com indicating the reference, size and colour, and we will do our best to bring it back!

WHAT MUST I DO IF I RECEIVE A FAULTY ARTICLE?

Indiandcold.com only sells goods in perfect conditions, if exceptionally you receive a garment with any defect, contact us at hola@indiandcold.com We will get back to you as soon as possible.

WHAT MUST I DO IF I RECEIVE A WRONG ARTICLE?

If on any occasion you were to receive an article you have not ordered, please contact us at hola@indiandcold.com. We will solve the issue as soon as possible.

HOW DO I KNOW IF MY PURCHASE HAS BEEN PROPERLY COMPLETED?

Once you have placed your order you will receive an email at the address you have introduced during the checkout to confirm that we have received your order within a maximum of 24 hours. If you do not receive it, contact us writing to: hola@indiandcold.com

**If you have a customer account (or want to create one), remember to log in before proceeding to the payment of the order so that the purchase is registered in the "my orders" panel.

I HAVE A DISCOUNT CODE, HOW DO I USE IT?

If you have a discount code you can apply it to your purchase before confirming the order and before making payment. Make sure you enter you code in the right box and press the “apply code” button to apply it.

Always check the terms and conditions the discount code you are willing to use.

WHAT PAYMENT METHOD CAN I USE TO COMPLETE MY PURCHASE?

We accept credit and debit cards (Visa, MasterCard and Amex), iDeal and PayPal. You can also pay in 3 installments via Scalapay.

WHY WAS MY CARD REJECTED?

Your card may be rejected for different reasons:

1.   Maybe some data entered is incorrect. Please double check it.

2.   The card may have expired. Please check the expiry date.

3.   For any other reason, please check directly with your bank advisor.

WHERE CAN I RECEIVE MY ORDER?

You can receive it at your home, at your work, or wherever you prefer, but we cannot deliver to P.O. boxes. It is also possible to receive the order at any of the INDI&COLD stores in Spain (except the Getafe outlet) free of charge.

HAS MY ORDER BEEN SHIPPED?

As soon as your order is shipped from our warehouse, you will receive an email confirming that it is on its way. In the case of orders with delivery to an indi&cold store, you will receive an email when your order has arrived at the store.

HOW CAN I KNOW WHERE MY ORDER IS?

In the "shipping confirmation" email, you will receive a tracking number from the courier company through which you can check the status of your shipment.

WHEN WILL I RECEIVE MY ORDER?

Home delivery (Spain/Portugal) - 1/2 days
Home delivery (Balearic Islands) - 2/3 days
InPost Pickup Point (Spain/Portugal) - 1/2 days
INDI&COLD stores - 3/6 days

Delivery days from the moment the package leaves our warehouse (business days).

These timeframes do not account for force majeure causes not attributable to INDI&COLD (such as weather conditions or strikes).

Your order may be delivered at any time between 8 AM and 8 PM from Monday to Friday (except holidays), and a signature for receipt or delivery note is required at the time of delivery.

HOW MUCH DOES SHIPPING COST?

Home delivery - €6 (free for orders over €85)
InPost Pickup Point - €2.9 (free for orders over €85)
Pick up at INDI&COLD store - always free

WHAT IS THE DEADLINE TO MAKE A RETURN?

The deadline for any return is 15 calendar days from the date of receipt of the order.

WHAT SHOULD I DO TO RETURN AN ITEM?

SPAIN AND PORTUGAL

You can choose from three return options: via InPost point, home collection with MRW, or in indi&cold stores.

Return in INDI&COLD store, Spain

Returns in store are always free.

To return an item in-store, you must bring the item you wish to return, along with the invoice and delivery note, in order to process the return. Once in-store, the responsible person will complete the return and provide you with a stamped invoice confirming the return. We recommend keeping this document. Once we approve the return, we will refund you via the same payment method you used for the purchase.

Return from your home or Return at an InPost point (Spain and Portugal)

The cost of the return will be €3 from Punto Pack and €5 from home, and these amounts will be deducted from the total refund.

Request the return directly at https://returns.indiandcold.com/

Drop off your package at the nearest point:

https://www.puntopack.es/buscar-el-punto-pack-mas-cercano

https://www.inpost.es/buscar-el-punto-pack-mas-cercano

WHEN AND HOW WILL I RECEIVE MY REFUND?

Once the return is approved (items must be in perfect condition, with all tags and accessories), you will receive a confirmation email stating that the amount will be refunded in a few days. You will receive the refund via the same payment method you used for the purchase.

WHAT SHOULD I DO IF THE REFUND AMOUNT IS INCORRECT?

We are very sorry for this mistake. Please contact us at hola@indiandcold.com, and we will resolve the issue as soon as possible.

CAN I MAKE AN EXCHANGE?

Items purchased on indiandcold.com can only be exchanged in our stores, provided the exchange is for a different size or color of the same item, the price has not changed, the item is in perfect condition, and we have stock in the store.

Otherwise, you will need to make a return and place a new order.